Refund & Cancellation Policy

Website: evervibestoresinc.shop
Brand Name: EverVibeStoresInc

At EverVibeStoresInc, customer satisfaction is our top priority. We aim to provide premium-quality perfumes and a smooth shopping experience. Please read our Refund & Cancellation Policy carefully before making a purchase.

1. Order Cancellation Policy

Before Shipment

• Orders can be cancelled within 24 hours of placing the order or before shipment, whichever is earlier.
• To cancel an order, please contact our support team immediately with your order number.

If your order is successfully cancelled before dispatch, a full refund will be processed.

After Shipment

• Once the order has been shipped, cancellation is not allowed.
• You may refer to our return policy (if applicable) after delivery.

2. Refund Policy

We accept refund requests only under the following conditions:

Eligible for Refund

You may request a refund if:

• You received a damaged or broken product
• You received a wrong product
• The product is missing items (reported with proof)

Refund requests must be raised within 48 hours of delivery.

Not Eligible for Refund

Due to the nature of perfumes and personal care products, we do not accept refunds in the following cases:

• Change of mind after purchase
• Fragrance not matching personal preference
• Product used, opened, or partially used
• Minor packaging differences
• Incorrect address provided by the customer

3. Return Policy

• Perfumes are non-returnable once opened due to hygiene and safety reasons.
• Returns are accepted only in case of damaged or incorrect items, subject to verification.
• The product must be unused, unopened, and in original packaging.

4. Refund Process

Once your refund request is approved:

• Refunds will be processed within 7–10 business days
• The amount will be credited to the original payment method
• Shipping charges (if any) are non-refundable, unless the error was from our side

5. Replacement Policy

Instead of a refund, we may offer a replacement in the following cases:

• Damaged product
• Wrong product delivered

Replacement requests must be made within 48 hours of delivery with clear photos or videos.

6. How to Request a Refund or Cancellation

To initiate a cancellation, refund, or replacement request, please contact us with the following details:

• Order Number
• Registered Email / Phone Number
• Clear images or videos (if product is damaged or incorrect)

📧 Email: support@evervibestoresinc.shop

Our support team will review your request and respond within 24–48 business hours.

7. Delayed or Missing Refunds

If you have not received your refund after approval:

• Please check with your bank or payment provider
• If the issue persists, contact our support team for assistance

8. Policy Updates

EverVibeStoresInc reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be reflected on this page.

9. Contact Us

For any questions related to refunds, cancellations, or returns, feel free to reach out:

EverVibeStoresInc
📧 admin@evervibestoresinc.shop
🌐 evervibestoresinc.shop

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